Refund Policy

At Elisse Studio, we place great importance on our customers and want to offer you the best possible shopping experience.
If you are not completely satisfied with your order, we are here to help.

1. Returns

You can return an item within 30 days of receiving it.
To be eligible for a return, the following conditions must be met:

  • The item must be new, unworn, unused and in its original packaging .
  • The product must be in the same condition as when received, with all labels attached .
  • Proof of purchase or order confirmation must be provided.

The following items cannot be returned :

  • Gift cards
  • Items on sale or clearance
  • Personal care or hygiene products (if applicable)

To initiate a return, please contact us at the following address:
📧 Elissestudio001@gmail.com
specifying your order number and the reason for the return .
We will then provide you with instructions for returning your item.

2. Refunds

Once your return has been received and inspected, we will inform you of the approval or rejection of your refund.

  • If the refund is approved, it will be processed within 7 business days , and the amount will be automatically credited to your original payment method .
  • Shipping costs are non-refundable .
  • Once the product has been shipped, the customer must return the item to receive a refund.
  • Return shipping costs are the responsibility of the customer , except in the case of an error or defective product.

If you have not yet received your refund after the stated timeframe, please check with your bank or payment provider , as processing times may vary.
If the problem persists, please contact us at:
📧 Elissestudio001@gmail.com

3. Exchanges

If you wish to exchange an item due to a defect or sizing error , please write to us at:
📧 Elissestudio001@gmail.com
We will arrange an exchange depending on stock availability.
If the item is no longer available, we can proceed with a refund or issue a store credit .

4. Damaged or incorrect items

If you receive a damaged, faulty or incorrect item, please contact us within 30 days of receiving your order, attaching photos of the problem .
We will assess the situation and offer you a replacement , a refund , or store credit , as appropriate.

5. Shipping costs for returns

Customers are responsible for return shipping costs unless the item received is damaged or incorrect .
We recommend using a tracked shipping service , as we cannot guarantee receipt of returned packages.

6. Contact us

For any questions regarding our Returns and Refunds Policy , please do not hesitate to contact us:
📧 Elissestudio001@gmail.com